2011 Conference Program
Program - Day One7th November 2011

- Developing a strategy to promote longevity in operational excellence practice
- "What's in it for me?": Communicating the benefits of operational excellence programs with front line employees
- Creating feedback loops for stakeholders through direct interaction and surveying
- Replicating successful operational excellence across the business
Creating a learning organization and culture of Operational Excellence

- What does a learning organization look like and how can one be achieved?
- Exploring the benefits of a focused workshop process for the production floor
- Improving the quality of kaizens to result in real improvements
- Understanding why providing staff training courses provide value to the organization
A Practical Application of Hoshin Principles in the Aerospace Industry

- Driving a close-loop solution for linking Corporate Strategy & Objectives to Operations, Hoshin provides a regimented process to align your Company for future growth
- The Speaker will discuss the Hoshin Method as applied to Orbital Sciences Corporation and share results that have been demonstrated over the past 3-years of successful implementation
Successfully engaging employees during times of significant change

- Implementing an ambassador program as part of a communications strategy to promote cohesion during company mergers
- ‘Toolbox meetings’: A great way to ensure regular discussion and feedback between managers and the workforce
- Motivating staff during the tough times
CASE STUDY: National Oilwell Varco on Mass Customization
Greg Renfro
Placeholder 1 - OpEx
Dan Jones, Author of The Machine That Changed the World, is highly recommended
Growing an Operation in a Time of Etc. Etc.
WEG Motors? Arrow Gear? Lots of Options.
INTERACTIVE WORKSHOP: Intelligent Growth: Building a Business Process for Smart, Sustainable Growth

- Overview of global economic trends and how they impact the way executives are thinking about growth today
- Understanding how manufacturing and continuous improvement teams can help the organization achieve its breakthrough growth objectives
- Learn how organizations align their CI initiatives to key performance indicators that drive significant improvements in long term value creation
INTERACTIVE WORKSHOP: Synchronizing complex operations and processes across global regions

- A complex supply chain can be the norm for global manufacturers so you must excel in managing these operations. The speaker will help you capitalize on the benefits of global operations and reduce inevitable complications
- Manufacturing supply chains are becoming more and more complex
- Optimizing a fleet of manufacturing plants yields much greater results than traditional plant centric views
- Collaborating across global operations helps to identify and sustain best practices
- Providing market responsiveness and brand protection
INTERACTIVE WORKSHOP: Your People Do Not Need Help, They Need Capability - Why a Triple Certification Program is Critical to Success

- Going beyond Skill Development, Execution and Results to put in place a performance system that inspires and supports your workforce to work smarter.
- Engage leadership on methods that multiply results of Lean and Six Sigma programs.
- Create a practitioner culture where accomplishments are highly recognized throughout the organization. Accredit up to a level of Triple Certification.
Joel Beezhold
Continuous Improvement Director, Automotive Experience group in North America
Johnson Controls

Research findings from Aberdeen Research & a practical roadmap for success
- What targeted Continuous Improvement is worth if sustained
- The practical realities for mid-sized companies embarking on the Continuous Improvement journey
- The communications barrier & how it can kill success
- How workforce development & a technology framework combined can deliver improvement results at pace
Making Change Management "Value-Add": Integrating change management practices into business excellence programs

- Overcoming resistance to the changes which inevitably come with business excellence initiatives
- Incorporating change management tools into business excellence programs
- Helping staff understand their roles and responsibilities to ensure the success of a project
- The importance of timing around change management training
- Developing an appreciation for the "people" piece of projects
Operating the Supply Chain in Emerging Markets
- Social and Economic perspective across the globe
- Adapting the Supply Chain in response to local market drivers to provide a successful business model
Achieving global competitiveness through improving core manufacturing efficiencies
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- Understanding how technology can provide plant floor personnel with real-time process information
- How can the clever application of automated, real time six-sigma style analytics combined with smart filtering and alerting reduce scrap and rework?
- How can this approach be applicable to multiple manufacturing industries and strengthen US manufacturing?
INTERACTIVE WORKSHOP: Yesterdays Productivity Tools are Not Good Enough Today

- Past success stories are great, but we are being forced into new technologies and a brutal business climate
- Yesterday’s tools allowed us to manage manufacturing complexity; today we need to mitigate manufacturing risk… Early!
- How do we model risk and how do you know what you don’t know?
- Demo of the ability to model unlimited manufacturing options at the development phase
- Live real world application workshop
INTERACTIVE WORKSHOP: Enabling ‘MORE FOR LESS’ - Outsourcing Solutions for the New Era of Consumerism
Led by WNS
- The quintessential paradox of ‘More for Less’ faced by Retailers and Manufacturers from the erudite and discerning customer.
- Key industry priorities : Increase the wallet share of the customer with better products after thorough research and analysis, Quicken the time-to-market, so as to capitalize on every opportunity, Re-modeling of the businesses to focus on after-sales service as a core differentiator to achieve additional revenue streams along with greater customer loyalty.
- Addressing the key industry priorities through operational excellence, cost efficiencies and constant benchmarking with industry best practices and customer requirements
- Role of business process outsourcing providers like WNS in providing innovative outcome-based solutions to enable you to outperform your competition and deliver the best to your customers.
INTERACTIVE WORKSHOP: Improving Productivity through unique real-time information monitoring

- Using strategic decision-making to utilize your organization’s manufacturing equipment will give you a competitive advantage when done correctly.
- Having the right hardware is only half the equation. Keeping that hardware at peak effectiveness requires information.
- Operational excellence directly correlates to the efficiency and effectiveness of conveyors.
- FlexLink's suite of fully-integrated, turn-key conveying information management systems ensures the highest efficiency levels while minimizing costs.
- Learn how to improve your operations and information flow with intelligent production logistics from FlexLink Systems.
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- Accessing capital for R&D in the USA
- How can investment in R&D be recovered?
- Enabling scaling up of production in US plants
- What are the implications of big business growth on the supply chain?
- Landed cost based manufacturing/sourcing decisions can be sub-optimal; what is the alternative?
Raj K. Nooyi
Vice President & Global Head, Supply Chain Centre of Excellence
Tata Consultancy Services
Program - Day Two8th November 2011
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The panelists will give their view on this controversial hot topic. Join the conversation and have your say on what's best for the growth of manufacturing
- Understanding the barriers to reshoring and why they exist
- Examples of how these challenges are being overcome by manufacturers
- What factors should you consider when deciding where to locate your operations?
- Clarifying what is needed at a state and federal level to enable companies to succeed
- Overcoming issues which might impact on where your manufacturing takes place such as trade agreements and tax rules
Growing in a down economy: achieving operational excellence to grow market share
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- Learning the nine tough questions that enable Operational Excellence
- Achieving Operational Excellence does not rely solely on good leadership, but rather a step-by-step methodology
- Companies who achieve Operational Excellence take market share from their competitors and grow their business
- Operational Excellence will create a business that is designed to grow
CASE STUDY: Transforming one plant from the worst to the best in just 2 years
- Presenting the story of the Atlanta Sunny Delight Plant’s transformation and the key principles and interventions that made it possible
- Examining the unique role of leaders in transforming the culture and results of an organization
- Demonstrating the power of Servant Leadership - Putting people first and expecting them to be extraordinary
- Introducing practical steps that compel and empower the participants to move their organization beyond the constraints of the past to the next level of performance
Green / Sustainability
Toyota / Proctor & Gamble / Nuchor's Lousiana Plant, etc.
World Class Manufacturing
Integrating Change Management Best Practices into Business Excellence Programs
Bonnie Fetch (?)
- Developing an appreciation for the “people” pieces of projects
- Incorporating change management tools into business excellence programs
- Understanding the importance of timing around change management training
- Helping staff understand their roles and responsibilities to ensure the success of a project
INTERACTIVE WORKSHOP: A Multi-Site, System Approach to Closing the Gap between Actual and Perfection

- Join Ralph to hear how two companies have transformed the manufacturing performance of their businesses. In each case the company identified its largest opportunities for profit improvement by measuring the dollar value of achieving perfect performance (or True Potential) against their actual performance to assure that limited resources are focused on the biggest potential payback. A rigorous, common approach of measurement, management and problem-solving has enabled the people to work together and win by delivering improvements they previously thought were impossible. Ralph will describe how they went about the change and provide invaluable insight about how to substantially improve profitability by operating your existing equipment far more efficiently.
If you believe that improvement systems need to generate immediate and lasting financial benefit this is a must see presentation.
Take Aways: - Learn what measuring against perfection means and how to do it
- Learn what it takes to get an organization to become one that routinely focuses on the opportunities with the highest value and solves them to root cause
- Get the inside track on the positive practices and fatal mistakes of putting a program like this together
Ralph Clements
Former Vice President of Manufacturing and Engineering (Retired)
Imperial Sugar Company
INTERACTIVE WORKSHOP: Future of Quality: From Research to Reality

- The role of quality in the current business environment
- Review analysts predictions for the future of quality
- Highlighting perspectives on the future of quality
- How to gain productivity using quality management systems
- Delivering tools to assess your organization’s quality maturity, readiness and potential productivity improvement

- Understanding the challenges and successes of working in a global organization
- Attracting and Developing best talent globally.
- Enabling improved performance for value chain business partners through world-class people solutions, that lead to sustained competitive advantage
- Improving performance through integrated learning, talent management, organizational effectiveness and engagement, succession planning and human relations
Benefit from additional networking and in-depth discussion on a topic of particular interest to you - join an informal topical discussion hosted over a networking lunch. Look out for sign-up sheets at the event so you can select which table you want to join. Topics for you to share knowledge and best practice will be led by:
Deploying a MES Strategy

Driving ‘lowest cost’ production using real time manufacturing operations management technologies

Reducing Operator Error

Site Location and Business Expansion Trends: Analyzing Key Location Factors and Area Business Climates

Intelligent Growth: How to leverage CI for growth initiatives

- Clarifying what the Government is doing to make it easier for manufacturers to inshore jobs
- Made in the USA: Understanding the planned legislation for providing incentives to US-based manufacturers
- Overcoming barriers to relocating manufacturing plants in America

- Defining the Operational Excellence System (DOS)
- Developing KPIs, planning, tracking, and reporting
- Establishing support systems - training material, portal, communication, DOS audit, recognition
- Regional deployment in 3 phases
- Understanding the workshop results
- Yokoten and best practice sharing
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How healthy will the manufacturing sector be looking this time next year? The panel will explore the challenges we face, upcoming trends to prepare for, and give their view on what will be rising up your agenda over the coming 12 months
- Outlook for the sector for Q1
- Understanding what challenges we face over the next year
- Growing the manufacturing sector: What can the industry do to ensure long term growth?












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